Returns and Repairs
In case of return due to the need for replacement, repair or other, it is necessary to contact your sales representative (or alternatively firstname.lastname@example.org specifying the necessary data) to agree and prearrange the procedure to be followed according to the purpose of the return.
To guarantee the quality and speed of the return service, we also ask our customers to attach the Return Form (MDR) and the Declaration of Decontamination to the shipment of the products.
Return Form (Modulo di reso, MDR)
It allows analyzing the procedure to be applied to the return of products in order to reduce execution times as much as possible.
Declaration of Decontamination (Modulo di Decontaminazione)
Pursuant to and for the purposes of the current legislation, it is the responsibility of the User to clean and decontaminate all material that is sent back to EMEC. This form allows to analyze the level of danger of any chemicals that have come into contact with the instrumentation in order to apply the most suitable measures to protect our employees.
The form must be completed in all its parts and attached to the transport document. The presence of the Declaration of decontamination is an unavoidable condition for the opening of the packaging and for the processing of the relative work practice. In the event that the shipment consists of several packages, a form must be completed for each product.